ADMIN's Message
"****ATTENTION*****If your examination date is within 14 business days, please choose FedEx or Express Services..****ATTENTION****"

Refund Policy

***Effective July, 1, 2010***
(To protect the copyrights of our vendors' practice test(s) and to also reduce the abusive purchasing practices by an emerging select few buyers, we have modified our return /cancellation policies.)
Cancellation Policy
Absolutely No Cancellation or Refund for the following reasons:
  • Did not meet the exam qualifications.
  • Books arrived few days before or after the exam date.
  • I ordered the Wrong Practice Workbook. (Please email us with all questions, before committing to a purchase.) (Absolutely No Exceptions)
  • Changed your mind on taking the exam.
Only the following conditions will cancellation be granted:
  • Item on backorder (means not available for 7 business days)
  • 10 or more copies of the same exam title, within 7 business days of receiving it and less than 14 business days prior to exam.
  • All orders placed between Friday 5pm EST and Monday 12pm EST. (Customer must email us at ( ) and phone notification at (1-866-321-0494) for cancellation before 12pm on Monday of the same weekend item was purchased). (Absolutely No Exceptions)
  • Orders placed between Monday12 pm through Friday 12am that have not been processed can be considered for cancellation. (Most items (95%) are processed within 3 hours of purchase.) (Absolutely No Exceptions)
Return Policy
All SALES ARE FINAL - Absolutely No Exceptions
No returns will be accepted or credits be applied.
Shipping and Handling Policy
Processing Time (1 to 3 hours)
*Most items are shipped next business day and rarely others can take up to 3 business before ship.
FAQ 1: Why is it taking so long for me to receive my item?
MEDIA MAIL / UPS GROUND: ETA: up to 10 business days.
PRIORITY: ETA: up to 7 business days.
EXPRESS MAIL: ETA: up to 3 business days

Please allow handling and shipping time for your best estimate for delivery.

CivilPass.Com (Online Store)
Phone: Toll-Free at: 1-800-401-3294.